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Frequently Asked Questions
FAQ’s
Q. I purchased a part from you today when will it ship?
A. We attempt to ship your order as quickly as possible and most in-stock items ship within 48 hours on any business day. We do NOT ship ANY type of orders on weekends or holidays. Drop shipped products may take longer to ship. We are not responsible for delays of any type with regards to drop shipped orders.
Canadian and International orders may require additional lead times before an order ships. Regarding Canadian and International orders, our prices include the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility of the buyer.
Q. What is your parts Guarantee?
A. All part have a 30 day guarantee.
Q. What is your return policy?
A. Return Policy Defective Parts; Defective parts must be returned during their guarantee period (see "Parts Guarantee" section). Defective parts must be shipped freight prepaid. Any returns made without the invoice number on the packaging or shipped freight collect will be refused. Any warranty that we administer does not include shipping charges. Please include the nature of the defect. Shipping charges are non-refundable. Please write your invoice number on the outside of the packaging and it will serve as your return number. Be sure to include a copy of your invoice as well as any instructions to the return dept. If your shipment arrives directly from a manufacturer do not return it to the manufacturer because many do not accept returns and you may not be issued credit. You are REQUIRED to insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. If you have any questions regarding your order, feel free to email us at info@treadmillpartszone.com
Return Policy Damaged Parts
Please contact us via email at info@treadmillpartszone.com for damage parts returns. Do not discard the box or packaging. These items may be required by our shipper for insurance purposes.
Q. I have a technical question regarding my equipment how do I contact you?
A. Please email as much information as possible (model number, part number, etc.) along with any pictures available to info@treadmillpartszone.com . Our technicians will try to respond within 48 hours.
Q. Do you charge for your technical help?
A. No, we do not and no we are not looking for donations. We just ask that you purchase the parts you need from us and or pass our web site name on to your friends.
Q. How can I track my order?
A. Once your product has been shipped you will receive via email a tracking number for the appropriate shipper.
Q. I did not find the model number of my exercise equipment on your site. Do you still offer parts for it?
A. We are entering new models and parts everyday. But if you don’t see it, send us an email and we will try help you. We may be able to get the part you’re looking for or we may know where you can find it.
Q. I see on your site that you are going to offer video on repairing equipment. When will this start and will you charge for it?
A. We hope to have our “Video Repair Manual” online for the summer of 2009. And the videos will be FREE.
Q. Will you ship COD.
A. No
Q. Can I purchase from your site using a
A. No
Q. How do I get listed on your “National Service Network”?
A. Send us an email (info@treadmillpartszone.com) with all your company information. Make sure to list company name, phone numbers, email, web site. Once we verify your information your company will be listed.
Q. What is your email address?
A. info@treadmillpartszone.com
Q. Can I cancel my order?
A. A full refund will be credited on all orders up to the point in time when an order is shipped. An order is considered shipped once a tracking number has been issued. Once a tracking number has been issued the order can no longer be cancelled but it can be returned as per our “Return Policy”.
