Store Policies

Free Shipping

Free Shipping: Items listed with “Free Shipping” applies to the continental United States only. International customers and those in Alaska, Hawaii and Puerto Rico shall be notified via email of shipping charges that will apply.

Parts Guarantee

All remanufactured electrical parts or used rebuilt parts have a six month guarantee. All other parts have a 30 (thirty) day guarantee.

Shipping Policy

We attempt to ship your order as quickly as possible and most in-stock items ship within 48 hours on any business day. We do NOT ship ANY type of orders on weekends or holidays. Drop shipped products may take longer to ship. We are not responsible for delays of any type with regards to drop shipped orders.

Canadian and International orders may require additional lead times before an order ships. Regarding Canadian and International orders, our prices include the product and shipping. Brokerage, customs, duties, taxes, etc. are the responsibility of the buyer.

Return policy

All non-electrical parts returned are subject to a 15% restocking fee. Once parts have been installed, they are non-refundable. All electrical parts returned are subject to a 40% restocking fee. Any returns must be shipped freight prepaid. Any returns made without the invoice number on the packaging or shipped freight collect will be refused. Any warranty that we administer does not include shipping charges.

Shipping charges are non-refundable. Please write your invoice number on the outside of the packaging and it will serve as your return number. Be sure to include a copy of your invoice as well as any instructions to the Returns dept. If your shipment arrives directly from a manufacturer do not return it to the manufacturer because many do not accept returns and you may not be issued credit. You are REQUIRED to insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. Credit card payments will be refunded via a credit that will appear on your statement upon a successful return. If you have any questions regarding your order, feel free to email us at info@treadmillpartszone.com

Return Policy Defective Parts

Defective parts must be returned during their guarantee period (see "Parts Guarantee" section). Defective parts must be shipped freight prepaid. Any returns made without the invoice number on the packaging or shipped freight collect will be refused. Any warranty that we administer does not include shipping charges. Please include the nature of the defect. Shipping charges are non-refundable. Please write your invoice number on the outside of the packaging and it will serve as your return number. Be sure to include a copy of your invoice as well as any instructions to the Returns dept. If your shipment arrives directly from a manufacturer do not return it to the manufacturer because many do not accept returns and you may not be issued credit. You are REQUIRED to insure your shipment. We are not responsible for damaged, lost, or misdirected shipments. Package your return carefully to avoid damage. If you have any questions regarding your order, feel free to email us at info@treadmillpartszone.com .

Return Policy Damaged Parts

Please contact us via email at info@treadmillpartszone.com for damaged parts returns. Do not discard the box or packaging. These items may be required by our shipper for insurance purposes. Do not proceed any further until you have contacted us and we have given you further instructions.

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